Mac Instructions (Version 2019 - present)

To open the shared mailbox:

1. Open Outlook

2. Click "File" -> "Open" -> "Shared Mailbox" 

3. Search for the shared mailbox -> Click "Add"




*NOTE: If you do not see the mailbox, you will need to add it as a contact for Outlook. You can do this by sending that address an email or by adding them to your contacts list in Outlook.




Mac Instructions (Version 2016)


  1. Go up to Tools
  2. Click Accounts
  3. Click Advanced
  4. Click Delegates
  5. Under "Open these additional mailboxes:"
    1. Click the + button
    2. Type the name of the mailbox you need to add
    3. Select it from the list
    4. Click Add
  6. Click OK
  7. Close the Accounts window
  8. You'll now see it in the left hand column, you may have to scroll down depending on how many shared mailboxes you manage.



PC Instructions


After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically display in your Folder pane in Outlook.


Shared mailbox displays in Folder List in Outlook

What if it didn't work?

  • If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again.

  • If that didn't work, then manually add the shared mailbox to Outlook:

    1. Open Outlook.

    2. Choose the File tab in the ribbon.

    3. Choose Account Settings, then select Account Settings from the menu.

    4. Select the Email tab.

    5. Make sure the correct account is highlighted, then choose Change.

    6. Choose More Settings > Advanced > Add.

    7. Type the shared email address, such as [email protected].

    8. Choose OK > OK.

    9. Choose Next > Finish > Close.


For Outlook Web Application users (outlook.office365.com)


1. Sign in to your account in Outlook Web App.

2. Right-click on "Folders" and then choose Add shared folder. (Your username is on your primary mailbox.)



3. In the Add shared folder dialog box, type the name or email address of someone who has shared a mailbox with you, and then select Add.


The shared mailbox displays in your Folder list in Outlook Web App. You can expand or collapse the shared mailbox folders as you can with your primary mailbox. You also can remove the shared mailbox from your Folder list. To remove it, right-click the shared mailbox, and then select Remove shared folder.




Use a shared mailbox on a mobile device (phone or tablet)

To access a shared mailbox on a mobile device, use the following steps. 

  1. Sign in to your primary account in Outlook for iOS or Android.
  2. Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox.
    Add a shared mailbox to Outlook Mobile.

  3. If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox.

    Select the account that has permissions to your shared mailbox.

After the account setup process completes, the shared mailbox will display in your account list in Outlook for iOS or Outlook for Android. 

To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account.


For further instructions on using the Outlook Web Application, click here.